Network Logs

If you’re experiencing performance issues with your Close application such as slow loading, network logs might help us in our debugging process where we’ll have a better understanding of all the background network requests that are happening between your device and Close servers.

Please refer to the video or follow the steps below to get the logs so you can send them over. Logs are packaged in a so-called .har file which will contain all the requests and responses we can then inspect.

Generating logs file

1. Open the app and anywhere in the app right-click > Inspect or Inspect Element to open up the developer’s tools

   

   
   Usually it will appear at the bottom as shown below:

   

2. Click on the Network tab

   

3. Make sure the recording is turned ON (red icon on the left)

   

4. Make sure the Preserve log is checked

   

5. Clear any existing logs with a Clear button

   

6. Leave the Network tab opened and navigate away in the Close app, trying to reproduce the issue you’re seeing (for example, slow loading of a specific page)

7. Once done, click on the Export HAR... button to download the logs file

   

8. Send over the downloaded file to support@close.com

9. We’ll take a look at the logs and provide you with further instructions on how to resolve the issue.