Chloe makes automated AI voice calls on your behalf. Before deploying Chloe to real leads, it is important to understand your responsibilities and the legal framework that applies to AI-powered calling.
This section is informational only and does not constitute legal advice. Laws governing AI voice calls, call recording, and telemarketing vary by jurisdiction and change frequently. Consult your legal team to confirm your obligations before using Chloe.
What Close does
AI and recording disclosure – Chloe is required to disclose at the start of every call that she is an AI and that the call is being recorded. This disclosure is built into Chloe and cannot be disabled or overridden by any Agent configuration.
US-only calling – Chloe is currently restricted to US-to-US calls only.
Your responsibilities as the customer
Close provides Chloe as a calling tool. You are solely responsible for ensuring your use of Chloe complies with all applicable laws and regulations, including but not limited to:
Consent – Under US federal law (TCPA), AI-generated voice calls require prior express consent from the recipient. You are responsible for obtaining and documenting that consent before using Chloe to call any lead. Close does not verify consent on your behalf.
Lead eligibility – Chloe should only be used to call leads who have opted in or expressed prior interest in being contacted. Using Chloe for cold outbound calls to contacts who have not consented is not recommended and may expose your organization to legal risk.
Do Not Call compliance – You are responsible for honoring Do Not Call requests and maintaining an internal do-not-call list. Chloe does not automatically check the National Do Not Call Registry.
Call recording laws – Recording consent requirements vary by state. Some states require all-party consent. You are responsible for ensuring your use of Chloe complies with applicable recording laws in the jurisdictions where your leads are located.
Consent documentation – Maintain written records of how and when consent was obtained for each lead Chloe contacts. Industry best practice is to retain these records for a minimum of five years.
How to support compliant calling in Close
Close provides tools that can help you build compliant calling workflows:
Use Custom Fields to track consent status, date, and method for each contact
Use Smart Views to filter your lead lists to only contacts who have provided the required consent before running a Batch call
Use Workflows to automate consent tracking or exclude non-consented leads from Chloe call steps
These tools support your compliance process but do not guarantee compliance. You remain solely responsible for your use of Chloe and for ensuring every lead Chloe contacts has provided the required consent.