WhatsApp

      WhatsApp


        Article summary

        Reach your contacts on WhatsApp directly within Close, without switching apps. Using an Integration Link, your team can get in touch with your leads through WhatsApp when a matching phone number is found.

        Under Settings > Integration Links, make sure the WhatsApp option is enabled under Standard Links:

        Once enabled, contacts with a phone number registered with WhatsApp can be reached directly from the lead page by clicking on the WhatsApp icon:

        When you click the WhatsApp integration link, Close formats the phone number and sends it to WhatsApp using one of two URL formats:

        Option 1: wa.me/<phonenumber>

        This is the official format recommended by WhatsApp:

        • ✅ Works across devices

        • 🚧 Opens a redirect screen first, which requires an extra click

        • ✅ Can launch the desktop app (if installed and configured to do so)

        Option 2: web.whatsapp.com/send/?phone=<phonenumber>

        This alternative skips the redirect and:

        • ✅ Opens the chat instantly in WhatsApp Web

        • 🚫 Won’t open the desktop app, even if it’s installed

        Incoming WhatsApp notifications will appear in the Close Inbox, and you can open a contact in WhatsApp Web by selecting the WhatsApp icon on the notification:

        Reach out to Close Support at support@close.com if there are any questions.


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