WhatsApp

Reach your contacts on WhatsApp directly within Close, without switching apps. Using an Integration Link, your team can get in touch with your leads through WhatsApp when a matching phone number is found.

Under Settings > Integration Links, make sure the WhatsApp option is enabled under Standard Links:

Once enabled, contacts with a phone number registered with WhatsApp can be reached directly from the lead page by clicking on the WhatsApp icon:

When you click the WhatsApp integration link, Close formats the phone number and sends it to WhatsApp using one of two URL formats:

Option 1: wa.me/<phonenumber>

This is the official format recommended by WhatsApp:

• ✅ Works across devices

• 🚧 Opens a redirect screen first, which requires an extra click

• ✅ Can launch the desktop app (if installed and configured to do so)

Option 2: web.whatsapp.com/send/?phone=<phonenumber>

This alternative skips the redirect and:

• ✅ Opens the chat instantly in WhatsApp Web

• 🚫 Won’t open the desktop app, even if it’s installed

Incoming WhatsApp notifications will appear in the Close Inbox, and you can open a contact in WhatsApp Web by selecting the WhatsApp icon on the notification:

Reach out to Close Support at support@close.com if there are any questions.