Technical SupportCall Quality

Reporting call quality issues

Reporting calls

Our goal is to make sure that every call you make through Close is perfect. To make that goal a reality, we need your feedback – both good and bad.

After every call you make (or answer), you have the option to report an issue by clicking into the menu within the call log. From there, you’ll be able to add additional details about your experience.

Call log entry showing menu with Report an issue, Copy link, and Delete call options.

Tell us what went wrong during the call by selecting all the pre-defined issues that match your case. Then, use the comment section to describe your experience in more detail and provide any additional context.

Modal form listing audio, connection, and other call issue checkboxes with an optional comments box.

VoIP call quality depends primarily on your Internet connection, local network setup, and headset. If you have questions about how to best optimize your network email support@close.com and let us know how your network is structured including make/model information for all networking devices.