Browser Notification Troubleshooting

Use this guide to troubleshoot potential issues causing you to not see incoming call notifications from your browser while using browser based calling in Close.

For context, you should see a notification similar to the one displayed below when receiving a call in Close while you have an active Close browser tab.

If you're not seeing these notifications, follow the steps below to troubleshoot:

Step 1: Ensure you have an active browser tab with Close loaded when receiving calls

Close can only send you browser notifications when you have a tab with Close active. This tab does not have to be opened and focused (e.g. it can be minimized).

Step 2: Confirm Close has permission to send notifications via browser

If you have Close active in a browser tab and still don't see incoming notifications. Make sure you've given Close permission to send notifications via your browser.

If you've never been prompted to grant notification permissions, you'll see a screen similar to this in your Phone Settings popover.

If you've blocked or revoked notifications permissions at any time, your messaging will appear like this.

To resolve this, you'll need to grant permissions directly in your browser. Here are some links to help you do that depending on which browser you use.

• Chrome
• Firefox
• Safari
• Edge
• Opera
• Brave

Step 3: Confirm browser has permission to send notifications at all

Lastly, you may have provided your Close permissions to send notifications via your browser, but your browser may not have permission to send notifications at all.

Here are some guides to help you grant permission for your browser to send notifications based on your operating system.

• Mac
• Windows

Step 4: Reach out to us and we'll help!

If you're still not receiving notifications, reach out to us via support@close.com and we'll be happy to assist further.