Reporting call quality issues

Our goal is to make sure that every call you make through Close is perfect. To make that goal a reality, we need your feedback – both good and bad.

After every call you make (or answer) we’ll ask you about the quality of the call connection. You can respond with “Good” or “Bad” and if you select "Bad", you'll be able to add additional details about your experience.

Reporting call quality issues.

Reporting call quality issues.

We also let you provide feedback for older calls as well. To do so, navigate to the lead page, hover over the call activity, and click on the flag icon.

Click the flag to report your call quality experience.

Click the flag to report your call quality experience.

Tell us what went wrong during the call by selecting all the pre-defined issues that match your case. Then, use the comment section to describe your experience in more detail and provide any additional context.

Provide the relevant details in the window that appears.

Provide the relevant details in the window that appears.

VoIP call quality depends primarily on your Internet connection, local network setup, and headset. If you have questions about how to best optimize your network email support@close.com and let us know how your network is structured including make/model information for all networking devices.

Reporting call quality issues


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