Create a Smart View

Smart Views are to Close what coffee is to a salesperson. You can get through your day without it, but why would you want to?

Smart Views are:

  • Powerful and effortless;
  • Dynamic;
  • Increase productivity.

Smart Views are saved Lead Filters that give you 1-click access to your favorite searches anywhere in Close.

Smart Views tell sales reps who to follow up with and when to follow up without the need to create endless tasks and reminders.

They allow you to translate your current calling and emailing workflow into a sequence that increases your sales team’s productivity and amount of follow-up with your leads.

If an endless Task list and an Inbox full of reminders come to mind when you think of follow-up - don’t panic!

We will show you how to avoid the clutter and ultimately prioritize, streamline and automate your day to reach the right Leads faster using Smart Views in Close.

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The above video is based on an old search UI so it may look a bit different from your UI.

There are two steps to creating a Smart View:

  • Create a Lead or Contact Filter.
  • Save your Search filters as a Smart View.

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Lead-type and Contact-type Smart Views

You can create Smart Views from either the Lead page or the Contact page. The below instructions apply for both. You can discern those by the small icon on the left of the Smart View name that appears in the Smart Views list (person icon or office building icon).

Create a Lead/Contact Search

Smart Views are saved Lead or Contact filters based on your criteria. To create your first Smart View, let’s start by creating a basic Lead filter.

Click on 'Add Filter' on the top left of the Leads or Contact page. You can choose from several predefined queries to get the Lead display only to show the leads/contacts that fit your desired criteria.

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Click 'Add Filter' to start building your Smart View.


There are infinite ways to use Search Queries, such as finding Leads that have been called twice, located in a specific city, or created on a certain date. Queries can be combined to create more powerful searches.


From Filtering to Smart View

Save Your Query

Once your filtered view is built, save it as a unique Smart View by clicking the 'Save as Smart View' button in the top-right.

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Save as a Smart View.

Name & Share

Give your Smart View a name and choose who to share it with.

You can also choose to 'Keep Private - just for me,' and only you will see and have access to this Smart View.

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Sharing Options.

Instant Access

Your saved filter — aka Smart View — now appears in the left-side menu within Close.

Notice the difference in icons between the Lead-based and Contact-based Smart Views.

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Smart Views.

Re-order your saved Smart Views by clicking on the Smart View and dragging (click on the "=" two lines icon on the left) and dropping it into the desired order.

You can also click on the pen icon (on the right) to edit that Smart View (rename, reshare, and delete).


Building a Workflow

Leads dynamically flow in and out of Smart Views based on your filters.

This allows you to easily create workflows to reach out to Leads at the best times.

 A typical day for a salesperson using Close may look something like this:

  • Make contact with all new Leads that have not been touched.
  • Follow-up with new Leads that you’ve reached out to but have not gotten ahold of yet.
  • Start an email cadence on cold Leads you’ve tried to reach.
  • Follow-up with warm Leads with action items and an Opportunity attached.

If this were your typical workflow, you’d simply create Smart Views for each of the actions above and run through them as your daily to-do list. See Creating a multi-channel sales workflow in close for a more detailed step-by-step guide.

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Need more help?

Want more info on using Smart Views to accelerate your sales process?

Get more info in our comprehensive Help Center article here.


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