Intercom

      Intercom


        Article Summary

        Intercom is a conversational relationship platform that enables you to communicate with your customers via chat (those little chat widgets in the bottom-right), email, and more.

        Using Highways you have two different syncing options you can use:

        1. Inbox - view Close lead data in the Intercom Inbox
        2. Sync - sync new Intercom contacts and Conversations with Close

        Inbox - view Close lead data in the Intercom Inbox

        What you'll need

        • A Close account and your API key
        • An Inbox app you can install via the Intercom App Store here ($49.00/month with a free trial)

        How the integration works

        Once connected, all of your Close data will automagically appear in Intercom and you can create Leads, Tasks, Opps, etc. without ever leaving Intercom.

        Setup

        Watch the Highway team explaining the whole setup process below:

        Sync - sync contacts and conversations

        What you'll need

        How the integration works

        Once connected, all of your Intercom conversations will automagically appear in Close and will be stored as Custom Activities. Optionally, you can also enable automatic contact creation, Intercom and Close attribute syncing, and more.

        Setup

        Watch the Highway team explaining the whole setup process below:


        What's Next