Group Numbers

A Group Phone Number (also known as a “ring group” or “call group”) defines a phone number that, when dialed, rings a group of phones simultaneously, stopping when any one of them is picked up. This feature can be a great tool if your team has a shared inbound phone number, such as a toll-free number routed to all of your sales reps.

Add a Group Number

To set up your first Group Number, navigate to Settings > Communication > Phone & Voicemail, then ”+ New Number.”

Editing Membership of Group Numbers

In the Group Number menu, select Add members to add more team members.

Removing a Group Number

To remove a Group Number, click on the pencil icon. Navigate to the More menu (…) in the upper-right corner to delete the phone number.

Missed Calls and Voicemails to Group Numbers

When the Close desktop app is closed, or if the call is declined, the call is automatically forwarded to your Group Voicemail Inbox. You can customize your Voicemail greeting here at the “Voicemail Greeting” section at the bottom:

All users that are a member of the Group Number will see this Voicemail or Missed Call in their inbox as shown here:

Once a user calls back the number that originated the notification, it will clear it for all members of the Group Number as well. 

If a Group Number does not have any members added to it, then all users in the organization will receive missed call and SMS notifications for that Group Number to their Inbox.