> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://help.close.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://help.close.com/_mcp/server.

# Reinstalling the Close app

> Fully restart the Close desktop app on Mac or Windows. Closing the window isn't enough, so quit the app from the menu and reopen it.

If you need to reinstall your Close desktop app, please follow the instructions below as simply moving the Close app into the trash isn't sufficient for thorough reinstall.

The difference between following these instructions and just dragging an application to the trash is that these instructions will clear key files required for a fresh restart, whereas dragging apps to the trash will miss this.

No Close data will be lost during this process.

## Clearing cookie/session/cache data

**Note:** this will log you out of Close. No data will be lost.

1. Right-click in the Close app and select **Inspect Element**

   ![Context menu showing Inspect Element option highlighted over the ACME Inc. app screen.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/desktop-app/reinstalling-the-close-app/right_click_menu_3aa300.png)

2. Tab over to the **Application** tab, select **Storage**, and then click **Clear site data**

   ![Browser DevTools Application tab showing Storage with Clear site data button highlighted.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/desktop-app/reinstalling-the-close-app/application_storage_panel_773fef.png)

3. Right-click and press **Reload** to refresh Close

   ![Right-click context menu showing the Reload option highlighted over a CRM contact page.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/desktop-app/reinstalling-the-close-app/context_menu_reload_26ce48.png)