> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://help.close.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://help.close.com/_mcp/server.

# Clearing the Configuration File

> Fully reinstall the Close desktop app on Mac or Windows by clearing cookie, session, and cache files. Your Close data isn't affected.

## Clearing configuration file

### Mac

1. In the Close Application Menu open **Develop > Open Config/Log folder**

2. Quit the Close app

3. Copy the **config.json** file over to your Desktop so you can send it over to [support@close.com](mailto:support@close.com) for debugging

   ![Finder window showing the Application Support/Close folder with config.json selected.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/desktop-app/clearing-the-configuration-file/config_file_selected_623149.jpg)

4. Delete the **config.json** file from this **Close** folder

5. Re-open your Close app

### Windows

1. In the Close Application Menu open **Develop > Open Config/Log folder**

2. Quit the Close app

3. Copy the **config.json** file over to your Desktop so you can send it over to [support@close.com](mailto:support@close.com) for debugging

   ![Windows File Explorer showing the Close.io AppData folder with config.json selected.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/desktop-app/clearing-the-configuration-file/close_app_config_folder_05d2a8.png)

4. Delete the **config.json** file from this **Close.io** folder

5. Re-open your Close app