> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://help.close.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://help.close.com/_mcp/server.

# Network Logs

> Generate a network log (.har file) from your browser when Close loads slowly, and send it to Close Support to help diagnose performance issues.

If you're experiencing performance issues with your Close application such as slow loading, network logs might help us in our debugging process where we'll have a better understanding of all the background network requests that are happening between your device and Close servers.

Please refer to the video or follow the steps below to get the logs so you can send them over. Logs are packaged in a so-called `.har` file which will contain all the requests and responses we can then inspect.

## Generating logs file

![Close app inbox view showing sidebar navigation and a single missed call item.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/debugging-tools/network-logs/inbox_view_screenshot_94342e.gif)

1. Open the app and anywhere in the app `right-click > Inspect or Inspect Element` to open up the developer's tools

   ![Right-click context menu with Inspect Element option highlighted.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/debugging-tools/network-logs/inspect_element_menu_01dc5f.jpeg)

   \
   Usually it will appear at the bottom as shown below:

   ![Browser developer tools open showing Elements panel and Network tab highlighted with Close app inbox in background.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/debugging-tools/network-logs/developer_tools_network_tab_265bbc.jpeg)

2. Click on the `Network` tab

   ![Browser developer tools Network tab with Preserve log checked and a red arrow pointing to Network.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/debugging-tools/network-logs/network_tab_highlight_b57321.jpg)

3. Make sure the recording is turned ON (red icon on the left)

   ![Developer tools Network tab showing recording red icon and Preserve log checked.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/debugging-tools/network-logs/network_tab_recording_8d1588.jpg)

4. Make sure the `Preserve log` is checked

   ![Developer tools Network tab with Preserve log checkbox highlighted.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/debugging-tools/network-logs/network_preserve_log_a6c529.jpg)

5. Clear any existing logs with a `Clear` button

   ![Browser developer tools Network tab showing recording, preserve log, and clear controls with a listed request.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/debugging-tools/network-logs/network_tab_controls_2280c9.jpg)

6. Leave the `Network` tab opened and navigate away in the Close app, trying to reproduce the issue you're seeing (for example, slow loading of a specific page)

7. Once done, click on the `Export HAR...` button to download the logs file

   ![Browser developer tools Network tab showing the Export HAR button highlighted with a red arrow.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/debugging-tools/network-logs/network_tab_export_d929be.jpg)

8. Send over the downloaded file to [support@close.com](http://mailto:support@close.com)

9. We'll take a look at the logs and provide you with further instructions on how to resolve the issue.