> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://help.close.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://help.close.com/_mcp/server.

# Browser Notification Troubleshooting

> Fix missing incoming call notifications when using browser calling in Close. Check your browser and system notification settings step by step.

Use this guide to troubleshoot potential issues causing you to not see incoming call notifications from your browser while using browser based calling in Close.

For context, you should see a notification similar to the one displayed below when receiving a call in Close while you have an active Close browser tab.

![Browser notification showing an incoming call from Lucy McClean on app.close.com.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/call-quality/browser-notification-troubleshooting/incoming_call_notification_b733f1.png)

If you're not seeing these notifications, follow the steps below to troubleshoot:

#### Step 1: Ensure you have an active browser tab with Close loaded when receiving calls

####

Close can only send you browser notifications when you have a tab with Close active. This tab does not have to be opened and focused (e.g. it can be minimized).

> **Desktop App**
>
> If you find yourself missing calls due to Close not being in an active browser tab, you may want to use our desktop apps for calling instead.

#### Step 2: Confirm Close has permission to send notifications via browser

If you have Close active in a browser tab and still don't see incoming notifications. Make sure you've given Close permission to send notifications via your browser.

If you've never been prompted to grant notification permissions, you'll see a screen similar to this in your Phone Settings popover.

![Phone settings popover showing a notification permission prompt with a Grant Permission button.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/call-quality/browser-notification-troubleshooting/phone_notification_prompt_28082c.png)

If you've blocked or revoked notifications permissions at any time, your messaging will appear like this.

![Message stating Close has been denied permission to show incoming call notifications.](https://close-prd-help-docs.s3.us-west-2.amazonaws.com/technical-support/call-quality/browser-notification-troubleshooting/notification_permission_denied_8e3383.png)

To resolve this, you'll need to grant permissions directly in your browser. Here are some links to help you do that depending on which browser you use.

* [Chrome](https://support.google.com/chrome/answer/114662?sjid=5536443439063396939-NA\&visit_id=638537291745651110-2345756225\&rd=1)
* [Firefox](https://support.mozilla.org/en-US/kb/push-notifications-firefox)
* [Safari](https://support.apple.com/guide/safari/customize-website-notifications-sfri40734/mac#:~:text=In%20the%20Safari%20app%20on,%2C%20you%20aren't%20asked.)
* [Edge](https://support.microsoft.com/en-us/microsoft-edge/manage-website-notifications-in-microsoft-edge-0c555609-5bf2-479d-a59d-fb30a0b80b2b#:~:text=In%20Edge%2C%20go%20to%20Settings,are%20currently%20sending%20you%20notifications.)
* [Opera](https://help.opera.com/en/latest/web-preferences/#notifications)
* [Brave](https://support.brave.com/hc/en-us/articles/360018205431-How-do-I-change-site-permissions)

#### Step 3: Confirm browser has permission to send notifications at all

Lastly, you may have provided your Close permissions to send notifications via your browser, but your browser may not have permission to send notifications at all.

Here are some guides to help you grant permission for your browser to send notifications based on your operating system.

* [Mac](https://support.apple.com/guide/mac-help/change-notifications-settings-mh40583/mac)
* [Windows](https://support.microsoft.com/en-us/windows/change-notification-settings-in-windows-8942c744-6198-fe56-4639-34320cf9444e#:~:text=Action%20Center%20in%20Windows%2010,%3E%20System%20%3E%20Notifications%20%26%20actions.)

#### Step 4: Clear site data if click-to-call extension buttons aren't appearing

If you're troubleshooting browser-based calling because a browser extension's click-to-call buttons (for example, Kixie) aren't showing in Close's web app, clearing the browser's site data for the Close domain can help.

Clear the browser's site data for the Close domain (for example, app.close.com), then reload the page. Refreshing site data/cached resources often fixes extension overlay or detection issues caused by stale local state in the browser.

#### Step 4: Reach out to us and we'll help!

If you're still not receiving notifications, reach out to us via [support@close.com](mailto:support@close.com) and we'll be happy to assist further.