Using the Power Dialer

The best way to call a large number of Leads quickly is by using the Power Dialer. The Dialer will call through a Smart View without you having to manually click into each Lead to call.

Close Customers Say It Best: The Power Dialer

"For sales reps that need to make phone calls I can't think of a better CRM. The power dialer is a game changer."

-Sam Sharpe, Transport Agent, Nations Auto Transport

Starting a Power Dialer Session

To start a Dialer session, you’ll first want to build the list of Leads that you intend to call. You’ll need to first build a Smart View that contains the right leads to call.

Once you have the list ready, simply click the Call button at the top and your Power Dialer session will begin.

You’ll notice that the Power Dialer will automatically begin to dial the next Lead.

If the call is answered, you’re able to take notes, and make edits to the Lead before the Dialer will attempt to call the next Lead.

Power Dialing

Power Dialing

Pausing a Power Dialer Session

If you need to pause the Power Dialer for any reason, you can click the pause icon on the Call Bar.

Pausing the Power Dialer

Pausing the Power Dialer

When you’re ready to begin calling again, just click Call Next Lead.

Resuming or Restarting a Power Dialer Session

If you get pulled away completely from Close during a Power Dialer session, you can pick up where you left off by going back to the Smart View and starting a Power Dialer session again.

Resuming a Power Dialing Session

Resuming a Power Dialing Session

Resuming the Power Dialer session will continue to call through any Lead in the list that has yet to be called, or has not been reached in the last hour. If you’d like to override this setting, just click the call dropdown and select Reset. This will call everyone in the list again.

Close Pro Tip: Add Search Filters for a Better Power Dialer Smart View

If you don’t want to call anyone twice in one day, try adding “not call:today” to your Smart View!

Adjusting Your Power Dialer Settings

While Power Dialing, your goal is likely to call as many leads as possible. We have two features that you can use to help you reach more people. In your settings you’ll find the options to reduce your ring time, as well as share a link to your Dialer session.

Reduced ring time

By default, the Power Dialer will ring the first Contact on each Lead for 32 seconds. This will let the call ring long enough to play the voicemail greeting, giving you time to leave a voicemail message or pre-recorded Voicemail Drop.

When you turn the “Reduced ring time” option on, the Power Dialer will reduce the ring time down to 20 seconds, decreasing the chance of hitting someone’s voicemail inbox. Since you’re spending less time per call, your call volume and reach rates should increase dramatically.

Power Dialer Settings

Power Dialer Settings


Related Articles

The best calling lists come from the most foolproof Smart Views. Then, once you've been dialing, take a look at your activity reports to see how many more calls you made.

Search and Smart Views
Activity Report
Explorer

Using the Power Dialer


Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.