Resuming a Workflow
Resuming a Workflow
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Like subscribing a Contact to a Workflow, resuming a Workflow for Contacts can be done in bulk or individually.
Confused about when to use "Subscribe" or "Resume" for a Workflow?
Contacts can only be subscribed to a Workflow once. If you want to re-start a Workflow for a contact whose subscription is paused, you'll want to "resume" the Workflow.
Resuming a Workflow for an individual Contact
To resume a Workflow for a contact, click on the contact record on the Lead page and select Manage Workflows. Next, click on the Workflow you would like to resume to make it active, then Done to save:
Resume a Workflow for a list of Leads
To resume a Workflow for a list of Leads, pull up this list and select the Workflows icon. Then select the Workflow you'd like to resume and select Resume.
Resuming an errored Workflow
To resume a workflow that encountered an error, choose the relevant workflow and click on the 'Errored' stats. This will display a list of contacts with errors. You can then proceed to bulk resume the workflow as shown above. Please note that depending on your email provider, the workflow may error out again depending on the number of contacts you are resuming at once.
