---
title: "Reporting call quality issues"
slug: "reporting-call-quality-issues"
updated: 2026-03-05T06:19:17Z
published: 2026-03-05T06:19:17Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.close.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting call quality issues

## Reporting calls

Our goal is to make sure that every call you make through Close is perfect. To make that goal a reality, we need your feedback – both good and bad.

After every call you make (or answer), you have the option to report an issue by clicking into the menu within the call log. From there, you'll be able to add additional details about your experience.

![](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot 2026-03-04 at 22.16.52@2x.png)

Tell us what went wrong during the call by selecting all the pre-defined issues that match your case. Then, use the comment section to describe your experience in more detail and provide any additional context.

![CleanShot 2025-05-28 at 20.36.39@2x.png](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202025-05-28%20at%2020.36.39@2x.png)

VoIP call quality depends primarily on your Internet connection, local network setup, and headset. If you have questions about how to best optimize your network email [support@close.com](mailto:support@close.com) and let us know how your network is structured including make/model information for all networking devices.