Reinstalling the Close app

      Reinstalling the Close app


        Article Summary

        If you need to reinstall your Close desktop app, please follow the instructions below as simply moving the Close app into the trash isn't sufficient for thorough reinstall.

        The difference between following these instructions and just dragging an application to the trash is that these instructions will clear key files required for a fresh restart, whereas dragging apps to the trash will miss this.

        No Close data will be lost during this process.

        Note: this will log you out of Close. No data will be lost.

        1. Right-click in the Close app and select Inspect Element
          CleanShot 2023-11-07 at 15.09.36@2x.png
        2. Tab over to the Application tab, select Storage, and then click Clear site data
          CleanShot 2023-11-07 at 15.09.12@2x.png
        3. Right-click and press Reload to refresh Close
          CleanShot 2023-11-07 at 15.11.29@2x.png

        Clearing configuration file

        Mac

        1. Make sure your Close app is closed
        2. Open Finder
        3. Go to your user folder (click Go > Home at the top menu bar)
        4. Press Command + Shift + . (dot) to display the hidden files
        5. Go to Library > Application Support > Close
        6. Copy the config.json file over to your Desktop so you can send it over to support@close.com for debugging
          CleanShot 2023-11-07 at 15.17.28@2x copy.jpg
        7. Delete the config.json file from this Close folder
        8. Re-open your Close app

        Windows

        1. Make sure your Close app is closed
        2. Open File Explorer
        3. Click on View > Show > Hidden items
          CleanShot 2023-11-07 at 15.39.44@2x.png
        4. Go to This PC > Local Disk (C:) > Users > your user name > AppData > Roaming > Close.io
          CleanShot 2023-11-07 at 15.39.11@2x.png
        5. Copy the config.json file over to your Desktop so you can send it over to support@close.com for debugging
        6. Delete the config.json file from this Close.io folder
        7. Re-open your Close app