Power & Predictive Dialing
A power dialer is a piece of automated telephone technology that dials a phone number right after a call is completed. The power dialer will call the following contact on the list as soon as the caller finishes the previous call.
Power dialing makes your team efficient because they don't have to spend time figuring out which number to call next. Plus, your sales team won't be wasting time manually dialing numbers—the software does it for them.
When a power dialer reaches a disconnected, busy, or unattended number, it will automatically call the following phone number on the contact list. When the contact answers the phone, the power dialer immediately connects them to the caller.
The magic of the Close power dialer is that it's built directly inside Close, using the same workflow customers know and love. In a single click, the Power Dialer will automatically start calling through any saved Smart View, in the order the Leads appear.
"After moving our team to Close's built-in Power Dialer, we saw a 60% increase in outbound call volume and a 28% increase in outbound call duration."
- Sarah Haselkorn, Sales Operations Manager at MakeSpace
The predictive dialer is a call automation software that allows sales teams to dial multiple numbers simultaneously. The technology behind the dialer detects when an actual human answers the phone and immediately routes an available sales rep to that call.
Predictive dialing routes you straight to a recipient the moment they answer, thus unlocking more of your reps' valuable time to reach and close real prospects while helping them stay fully warmed up and in the zone throughout the day.
Your reps never have to dial a number or click a call button again. They never have to hang up because of a voicemail, 1800 number, or busy signal. Close will dial the lead list behind the scenes, automatically discard these annoying outcomes, and only connect reps when a real human answers the call.
"You don't even need to pick up the phone and dial—press one button, and you're already on the line. The call will sync automatically inside your lead."
- Jovana Trifunovic, Sales Manager, Case3D