---
title: "Network Logs"
slug: "network-logs"
updated: 2023-10-12T12:37:11Z
published: 2023-10-12T12:37:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.close.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Network Logs

If you're experiencing performance issues with your Close application such as slow loading, network logs might help us in our debugging process where we'll have a better understanding of all the background network requests that are happening between your device and Close servers.

Please refer to the video or follow the steps below to get the logs so you can send them over. Logs are packaged in a so-called `.har` file which will contain all the requests and responses we can then inspect.

## Generating logs file

![har2.gif](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/har2.gif)

1. Open the app and anywhere in the app `right-click > Inspect or Inspect Element` to open up the developer's tools  

![logs2.jpeg](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/logs2%281%29%281%29.jpeg)  

Usually it will appear at the bottom as shown below:  

![logs3.jpeg](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/logs3%281%29.jpeg)
2. Click on the `Network` tab  

![CleanShot 2023-10-12 at 14.32.05@2x.jpg](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202023-10-12%20at%2014.32.05@2x.jpg)
3. Make sure the recording is turned ON (red icon on the left)  

![CleanShot 2023-10-12 at 14.31.38@2x.jpg](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202023-10-12%20at%2014.31.38@2x.jpg)
4. Make sure the `Preserve log` is checked  

![CleanShot 2023-10-12 at 14.29.28@2x.jpg](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202023-10-12%20at%2014.29.28@2x.jpg)
5. Clear any existing logs with a `Clear` button  

![CleanShot 2023-10-12 at 14.31.11@2x.jpg](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202023-10-12%20at%2014.31.11@2x.jpg)
6. Leave the `Network` tab opened and navigate away in the Close app, trying to reproduce the issue you're seeing (for example, slow loading of a specific page)
7. Once done, click on the `Export HAR...` button to download the logs file  

![CleanShot 2023-10-12 at 14.22.29@2x.jpg](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202023-10-12%20at%2014.22.29@2x.jpg)
8. Send over the downloaded file to [support@close.com](http://mailto:support@close.com)
9. We'll take a look at the logs and provide you with further instructions on how to resolve the issue.