Intercom

Full 2-way sync between Close and Intercom via Highways app

Intercom is a conversational relationship platform that enables you to communicate with your customers via chat (those little chat widgets in the bottom-right), email, and more.

Using Highways you have two different syncing options you can use:

  1. Inbox - view Close lead data in the Intercom Inbox
  2. Sync - sync new Intercom contacts and Conversations with Close

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Alternative integration via Zapier

If you only need to import closed Intercom conversations into Close - you can do so with the help of our Zapier Integration as shown at Intercom via Zapier.

Inbox - view Close lead data in the Intercom Inbox

What you'll need

  • A Close account and your API key
  • An Inbox app you can install via the Intercom App Store here ($49.00/month with a free trial)

How the integration works

Once connected, all of your Close data will automagically appear in Intercom and you can create Leads, Tasks, Opps, etc. without ever leaving Intercom.

Setup

Watch the Highway team explaining the whole setup process below:

Sync - sync contacts and conversations

What you'll need

How the integration works

Once connected, all of your Intercom conversations will automagically appear in Close and will be stored as Custom Activities. Optionally, you can also enable automatic contact creation, Intercom and Close attribute syncing, and more.

Setup

Watch the Highway team explaining the whole setup process below:


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