---
title: "Helpdesk integration"
slug: "helpdesk-integration"
description: "The beauty of Close's two-way email sync is that if your help desk software simply sends/receives from your support@ or help@ (or whatever) email account, those emails can automatically show up in Close. The trick in Close is to simply set up a virtual Close user (called "CompanyName Support" or sim..."
updated: 2023-02-24T21:34:46Z
published: 2023-02-24T21:34:46Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.close.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk integration

## Display support emails in Close

The beauty of Close's [two-way email sync](/v1/docs/setting-up-your-email) is that if your help desk software simply sends/receives from your support@ or help@ (or whatever) email account, those emails can automatically show up in Close.

The trick in Close is to simply set up a virtual Close user (called "CompanyName Support" or similar) with that support email address and then set up their IMAP/SMTP credentials in Close.

This "email-based integration" should always work for incoming emails to your support email address.

## Requirements to sync outgoing Help Desk emails

For outgoing emails to appear in Close your help desk software needs to do one of the following:

- Allow you to enter a custom SMTP server/account information to send mail from, and you're using Google Apps / Gmail (or another email system that copies mail sent via your SMTP account into your IMAP Sent folder), OR
- Automatically copies the message into your support email account's IMAP Sent folder.
- Allow you to "auto-BCC" a special email address, so you can use our [secret BCC address](/v1/docs/forwarding-email-to-close).

## Help desk solutions with custom email account (SMTP or IMAP) integration

- [Groove](https://www.groovehq.com/): supports sending through your [Custom SMTP](https://help.groovehq.com/help/applying-custom-smtp-settings-to-your-mailbox)
- [Help Scout](https://www.helpscout.com/): allows sending through your [Custom SMTP](https://docs.helpscout.com/article/120-smtp-settings) . We also have a powerful [great integration with Help Scout!](https://www.helpscout.com/help-desk-integration/close)
- [Zendesk](http://www.zendesk.com/): does not allow Custom SMTP, but does allow [Auto BCC of outgoing messages](https://support.zendesk.com/hc/en-us/articles/203663156-Archiving-email-notifications-Enterprise-) in their Enterprise version.

Alternatively, a developer on your team can always integrate using our [REST API](https://developer.close.com/) and in some cases, [Zapier](http://zapier.com/) may also help do what you want.

## Use Integration Links to search your help desk

With Integration Links, you can search your help desk for support emails to/from your lead contacts. For example, here's an Integration Link that searches Desk.com support emails:

[https://your-name.desk.com/web/agent/search/cases?query=](https://your-name.desk.com/web/agent/search/cases?query=%7B%7Bcontact.primary_email%7D%7D)