---
title: "Help Scout"
slug: "help-scout"
description: "Enabling the Close + Help Scout integration allows you and your team to bring Close Lead data straight into your Help Scout Tickets. Matching by customer email address, this integration lets you see a customer's Lead Status, Lead Owner, Company Description, and many other custom fields directly in H..."
updated: 2024-01-31T23:28:18Z
published: 2024-01-31T23:28:18Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.close.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Scout

Enabling the [Close + Help Scout integration](https://secure.helpscout.net/apps/close/) allows you and your team to bring Close Lead data straight into your Help Scout Tickets. Matching by customer email address, this integration lets you see a customer's Lead Status, Lead Owner, Company Description, and many other custom fields directly in Help Scout. Additionally, you'll have the ability to create a new lead in Close if a lead matching the customer's email address cannot be found.

## How to Install the Close + Help Scout Integration

![CleanShot 2024-01-31 at 15.24.49@2x.png](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202024-01-31%20at%2015.24.49@2x.png)

1. Navigate [here](https://secure.helpscout.net/apps/close) to install the application
2. Enter your Close API Key after creating one under in `Settings > Developer`
3. Choose the Mailboxes in Help Scout you want to expose the Integration for.

## How to use the Integration

Once the integration is installed, all you need to do is load a ticket in Help Scout and your Close information will appear in the sidebar.

![d3ca255-helpscout1.png](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/d3ca255-helpscout1.png)