---
title: "Two-factor authentication (2FA)"
slug: "enabling-2fa"
description: "How to set up and enable Two-factor authentication (2FA) on your Close account."
updated: 2023-09-06T13:54:43Z
published: 2023-09-06T13:54:43Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.close.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Two-factor authentication (2FA)

Two-factor authentication (2FA) is a way of adding additional security to your account. 2FA requires you to enter an extra code when you log in or perform some account-sensitive action (e.g. changing your password). The code is generated from an application on your computer or mobile phone.

Just want to reset your password?

Learn how to do so [here](/docs/how-to-reset-your-password).

## Setting up 2FA

To enable 2FA for your account you will need an application that manages 2FA codes, such as [Google Authenticator](https://support.google.com/accounts/answer/1066447), [Authy](https://authy.com/), or [1Password](https://1password.com/). **Note:** We don't support 2FA over SMS.

Go to the [Account Settings](https://app.close.com/settings) page and click **Enable**.

![](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202023-07-21%20at%2013.31.16@2x.png)

The wizard will generate a QR code.

![](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202023-07-21%20at%2013.32.10@2x(1).png)

You need to scan this code with your 2FA application, then type the code your 2FA application shows. Once completed successfully, 2FA will be active on your account.

## Signing in with 2FA

When you have 2FA turned on for your account, Close will ask you for a 2FA code in the following cases:

- Logging in to Close (whether you use the web browser or the desktop app)
- Changing your password
- Changing your account email address
- Disabling 2FA on your account

In each of these cases, you'll be presented with a screen similar to the example below prompting the 6-digit code from your app.

![](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202023-07-21%20at%2013.58.43@2x.png)

## Managing/removing 2FA

If you want to disable 2FA for your account, go to the [Account Settings](https://app.close.com/settings) page again and click the **Disable** button. Close will ask you for both your password and the 2FA code.

If you lose access to your 2FA code generator, contact [support@close.com](mailto:support@close.com).

Admins can see which team members have enabled 2FA by going to **Settings >** **Team Management**.

![](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/CleanShot%202023-07-21%20at%2014.06.26@2x.png)

## Email-based 2FA

If you don't enable 2FA on your account, Close may send a 6-digit verification code to your email address when you log in. You will then be prompted to enter that code on the login page as shown below:

![](https://cdn.document360.io/b5cf4edd-8d9e-4649-a50a-2d7591eba26b/Images/Documentation/ewoTGips.png)

We have this measure in place to help you maintain account security. We recommend all users enable 2FA under **Settings > Account**, as this will negate the need to send any verification codes to your email address.

If you have any questions about enabling or using 2FA, please [contact our Support Team](mailto:support@close.com).