Two-factor authentication (2FA)

      Two-factor authentication (2FA)

        Article Summary

        Two-factor authentication (2FA) is a way of adding additional security to your account. 2FA requires you to enter an extra code when you log in or perform some account-sensitive action (e.g. changing your password). The code is generated from an application on your computer or mobile phone.

        Just want to reset your password?

        Sure, you can learn how to do that here.

        Setting up 2FA

        To enable 2FA for your account you will need an application that manages 2FA codes, such as Google Authenticator, Authy, or 1Password. Note: We don't support 2FA over SMS.

        Go to the Account Settings page and click Enable.

        863afd1-EnablingTwo-factor.pngEnabling 2FA

        The wizard will generate a QR code.

        b38334d-b87e583-QRfor2FA.pngQR code for 2FA

         You need to scan this code with your 2FA application, then type the code your 2FA application shows. Once completed successfully, 2FA will be active on for your account.

        Signing in with 2FA

        When you have 2FA turned on for your account, Close will ask you for a 2FA code in the following cases:

        • Logging in to Close (whether you use the web browser or the desktop app)
        • Changing your password
        • Changing your account email address
        • Disabling 2FA on your account

        In each of these cases, you'll be presented with the following screen prompting the 6-digit code from your app.

        82bab48-Signinginwith2FA.pngPrompt to enter your 6-digit authentication code

        Managing/removing 2FA

        If you want to disable 2FA for your account, go to the Account Settings page again and click the Disable button. Close will ask you for both your password and the 2FA code.

        If you lose access to your 2FA code generator, contact

        You can also see which team members have enabled 2FA for their account by going to the Team Management page (under Settings).

        e468001-teammanagement.pngUse Team to see which team members have 2FA enabled.