Customer Support Plans & Business Hours

      Customer Support Plans & Business Hours

        Article Summary

        Close is dedicated to providing your team with the best service and support you won't find anywhere else. Our small team is so knowledgeable and experienced, you'll often find your requests handled by a single person.

        Contacting Support

        You can reach our Support Team via email at [email protected].

        If you are on the Business plan and would like to schedule a screen share support appointment, please email Support and they will coordinate a date and time.

        What's Included




        Self-service Help Center

        Email Support

        1st Response 1

        2 days

        1 day

        6 hours

        Screen share support 2


        Dedicated Account Manager3

        1. 1st Response: Our maximum initial response time to an email during business hours. After the initial response, we'll only notify you when the issue's been resolved, or there's been a significant update.

        2. Screen share support appointments must be scheduled in advance and will be conducted via Zoom.

        3. For teams with 5 or more users only.

        Premium Support

        Upgrade to Premium Support and have all of your requests separated into a dedicated queue that is managed by our senior Support staff.

        Starting at just $750/month, Premium Support packages include:

        • A customizable SLA based on your team's needs
        • 1st Response Time in 2 hours or less during business hours
        • Email support requests are sent into a dedicated queue
        • Book same-day screen share support appointments

        To learn more about Premium Support and get a quote based on your needs, contact our Support team or your dedicated Account Manager.

        Support Business Hours

        Monday - Friday from 9AM to 7PM ET, excluding major US holidays

        2023 Date(s)



        Martin Luther King Jr. Day


        Memorial Day


        Independence Day


        Labor Day




        Christmas, New Year's Day