Close is dedicated to providing you and your team with the best service and support you won't find anywhere else. Our small team is so knowledgeable and experienced, you'll often find your requests handled by a single person.
Contacting Support
You can reach our Support Team via email at support@close.com.
Premium Support
Upgrade to Premium Support and have all of your requests separated into a dedicated queue that is managed by our Senior Support staff.
Starting at $750/month, Premium Support packages include:
A customizable SLA based on your team's needs
1st Response Time in 2 hours or less during business hours
Email support requests are sent into a dedicated queue
Schedule screen share support appointments
To learn more about Premium Support and get a quote based on your needs, contact our Support Team or your dedicated Account Manager.
Support Business Hours
Monday - Friday from 9AM to 7PM ET, excluding major US holidays
2026 Date(s) | Holiday |
|---|---|
January 19 | Martin Luther King Jr. Day |
May 25 | Memorial Day |
July 4 | Independence Day |
September 7 | Labor Day |
November 26 - 27 | Thanksgiving |
December 24 - January 1 | Winter Holiday |