Customer Support Plans & Business Hours

Close is dedicated to providing your team with the best service and support you won't find anywhere else. Our small team is so knowledgeable and experienced, you'll often find your requests handled by a single person.

Contacting Support

You can reach our Support Team via email at [email protected].

If you are on the Business plan and would like to schedule a screen share support appointment, please email Support and they will coordinate a date and time.

What's Included

Starter

Basic

Professional

Business

Self-service Help Center

Email Support

1st Response 1

2 days

1 day

1 day

6 hours

Screen share support 2

SLA

Dedicated Account Manager3

11st Response: Our maximum initial response time to an email during business hours. After the initial response, we'll only notify you when the issue's been resolved, or there's been a significant update.
2Screen share support appointments must be scheduled in advance and will be conducted via Zoom.
3For teams with 5 or more users only.

Premium Support

Upgrade to Premium Support and have all of your requests separated into a dedicated queue that is managed by our senior Support staff.

Starting at just $750/month, Premium Support packages include:

  • A customizable SLA based on your team's needs
  • 1st Response Time in 2 hours or less during business hours
  • Email support requests are sent into a dedicated queue
  • Book same-day screen share support appointments

To learn more about Premium Support and get a quote based on your needs, contact our Support team or your dedicated Account Manager.

Support Business Hours

Monday - Friday from 9AM to 7PM ET, excluding major US holidays

2022 Date(s)

Holiday

1/17

Martin Luther King Jr. Day

5/30

Memorial Day

7/4

Independence Day

9/5

Labor Day

11/24-25

Thanksgiving

12/24-1/1

Christmas, New Year's Day


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