You can reach our Support Team via email at [email protected].
If you are on the Business plan and would like to schedule a screen share support appointment, please email Support and they will coordinate a date and time.
Self-service Help Center
1st Response 1
Screen share support 2
Dedicated Account Manager3
11st Response: Our maximum initial response time to an email during business hours. After the initial response, we'll only notify you when the issue's been resolved, or there's been a significant update.
2Screen share support appointments must be scheduled in advance and will be conducted via Zoom.
3For teams with 5 or more users only.
Upgrade to Premium Support and have all of your requests separated into a dedicated queue that is managed by our senior Support staff.
Starting at just $750/month, Premium Support packages include:
- A customizable SLA based on your team's needs
- 1st Response Time in 2 hours or less during business hours
- Email support requests are sent into a dedicated queue
- Book same-day screen share support appointments
To learn more about Premium Support and get a quote based on your needs, contact our Support team or your dedicated Account Manager.
Monday - Friday from 9AM to 7PM ET, excluding major US holidays
Martin Luther King Jr. Day
Christmas, New Year's Day
Updated 4 months ago