Customer Support Plans & Business Hours

Close is dedicated to providing you and your team with the best service and support you won't find anywhere else. Our small team is so knowledgeable and experienced, you'll often find your requests handled by a single person.

Contacting Support

You can reach our Support Team via email at support@close.com.

If you are on the Enterprise plan and would like to schedule a screen share support appointment, please email Support and they will coordinate a date and time.

Premium Support

Upgrade to Premium Support and have all of your requests separated into a dedicated queue that is managed by our Senior Support staff.

Starting at $750/month, Premium Support packages include:

• A customizable SLA based on your team's needs
• 1st Response Time in 2 hours or less during business hours
• Email support requests are sent into a dedicated queue
• Book same-day screen share support appointments

To learn more about Premium Support and get a quote based on your needs, contact our Support Team or your dedicated Account Manager.

Support Business Hours

Monday - Friday from 9AM to 7PM ET, excluding major US holidays