Custom fields

Custom Fields in Close are flexible and can be used for many different purposes. They allow you to store attributes about your Leads. You can store common attributes like industry/vertical, company size, or timezone; setup our 'user' type custom field to assign Leads to specific reps; or sync your internal database to pull in data that could be relevant during a sales call.

Exact use cases depend on what you are trying to accomplish, so let’s cover how to set them up.

Close Customers Say It Best: Custom Fields

"Good, simple, easy to use software with excellent filters and custom categories."

-Orlando Zevallos, Account Executive, Warranty Master

Creating Custom Fields

The easiest way to set up new Custom Fields in Close is to use the Customizations Settings page (click on your name/picture in the top-right corner and choose Settings -> Customizations). Custom Fields are located near the bottom of the Customizations page. You can create, rename, merge, remove, and change types of Custom Fields from that page.

Creating Custom Fields

Creating Custom Fields

There are different types of Custom Fields you can create. Let’s review the differences:

  • Choices: a dropdown of predefined choices.
  • Date: a text field that only accepts a date.
  • Date & Time: a field that requires both a date and a time.
  • Number: a text field that only accepts numeric values (including numbers with decimal places)
  • Text: a plain text field with no validation or structure.
  • User: a dropdown containing all the Users who are active in your Close organization.
  • Hidden (for API use only): a field that is never displayed to the users in Close, but can be useful for API integrations. Accepts any data type from JSON, including lists and objects.

Change the name and type of an existing Custom Field once it is created by clicking “edit” next to to the Custom Field. Here are specific instructions for renaming a custom field choices.

Edit Custom Fields

Edit Custom Fields

Close Product Help: Use Roles & Permissions to Restrict Custom Field Editing

Restrict which users can edit Custom Fields by setting up Roles & Permissions. Assign Leads to specific users with a "user" type Custom Field. Instructions below.

Deleting Custom Fields

Navigate to the Custom Field menu under Customizations, select "Delete" from the options to the right of the Custom Field, or select “Edit” next to the Custom Field name and click on the trash can icon in the bottom left corner.

Delete a Custom Field

Delete a Custom Field

Adding Custom Fields to Leads

Custom Fields can be added to each Lead individually, during a data import, or by bulk editing a list of Leads.

Add a Custom Field value to a Lead by simply navigating to the Lead page, select the + sign next to the Custom Field section, select your Custom Field from the drop-down, add the value, and click save.

Adding Custom Fields to a Lead

Adding Custom Fields to a Lead

Add a Custom Field in bulk to a list of Leads by using the Bulk Editing tool on the Leads page. For example, assign Leads to a sales rep in bulk based on certain Lead criteria.

Bulk Editing Leads

Bulk Editing Leads

Currency

Close doesn't support multiple currencies and their exchange rates just yet. However, you can pick the main Currency on the Customizations page and it will be used in various places across the whole application, making the use of Close more intuitive.

Currency in Close

Currency in Close


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